Helping you meet the challenge
It’s 2010 and we know you need all the help you can get.
Systems don’t run themselves. Nor will a system answer your customers’ questions, fix itself, or plan for your future.
That’s why you need a Service Level Agreement.
Together with our partners we take care of everything relevant to your operation.
So what do you need?
Quite a lot, actually.
You need a helpdesk to call, hardware failure recovery, software security fixes, updates, monitoring, training, materials and advice.
In fact, if you check out our list of included activities, you’ll be surprised at what we do for you.
The Voice of Experience – Priceless
Everyday there is one question we know we will be asked: “What do other centers do about this…?”
It could be something new on the Internet, a “claim” by a customer, or help with lowering costs.
We handle hundreds of centers with over tens of thousands of users in many countries. No one else has such a worldwide view.
The Mission-Critical Challenge
Medusa is not just another server or software application. You can’t just ‘take down the server’ for an hour or two while your customers head to Starbucks for an Internet connection.
To keep things running, year in - year out, requires method, documentation and diligence.
